Service Center
Sales quotation + sales contract + purchasing + production + inventory + finance + human resource management + data analysis center
Adhering to the service concept of "customer-oriented and dedicated service", customers are satisfied and satisfied,
Original E8 smooth service innovation system
CILSOFT Technology has been adhering to the service concept of "customer-oriented and dedicated service" to make customers happy and satisfied. It has created the smooth service innovation system of E8 and provides you with comprehensive and comprehensive services.
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E8 Service Team
Consultant before sale: real-time response
Implementation of business consultants: to meet the individual needs of customers For solutions
Implementation of technical consultants: combined with individual customer needs For technical support
Implementation training consultant: real-time product comprehensive training
After-sales business consultant: summary rating of usage
After-sales technical consultant: on-demand in-depth expansion
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E8 Service Monitoring Service Hotline
Return-visit hotline: regular return visit, enter the return visit information into me Division Customer Tracking System
Supervision line: real-time monitoring Project team
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E8 Customer Service Center
Onsite customer service: Onsite allows you to enjoy the service at any time
Offsite customer service: let you enjoy the service anytime, anywhere
24 hours without closing, let you get 100% satisfactory service
All our staff are dedicated to provide you with comprehensive services in strict accordance with service standards, and also hope to receive your support and supervision
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Product consultation
Learn about the product through phone, e-mail, message, WeChat, etc., and understand the purchase method. You can also invite sales consultants to provide enterprise management planning and product demonstrations on site.
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requesting research
The business consultant understands the needs of the enterprise on the spot, summarizes the demand report, and provides solutions based on the product.
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Remote trial
Understand the basic situation of the product remotely, obtain relevant information from our official website, and perform simulation testing.
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Implementation Service
Implement business consultants and technical consultants on-site, install products, import basic data, and set system parameters. Quickly build system business processes, let companies put them into trial operation, and then go online.
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Training Services
Training consultants provide on-site training guidance, and also provide product manuals and related training videos to allow you to learn to use at any time. At the same time, you can quickly learn to use skills!
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repair service
The hardware engineer has already done IT construction in the early stage of implementation, the system settings are automatically backed up regularly, the product runs stable, and the maintenance is simple and convenient.
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Upgrade service
Our R & D team is constantly innovating, constantly exploring enterprise ERP intelligent applications, doing product upgrades, and the upgrade process will not have any impact on enterprise data and business processes.
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Customized service
Provide secondary development, personalized customization services, a strong product framework and strong compatibility of business processes, making secondary development easier and more stable.
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Docking service
It can realize the seamless connection of E8 products and other systems, and play a powerful collaborative management, let you save effort and worry.
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Channel service
You can quickly understand our E8 product series, understand channel cooperation models, processes, policies, values and other information, and you can easily submit a cooperation application online.
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Return visit service
Regular return visits, active care, comprehensive understanding of usage and service status, listening to customers' opinions, and comprehensive protection of product and service quality.
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Supervision service
Comprehensively monitor the service quality in multiple directions, understand your rating of our services, and comprehensive supervision makes you more at ease.
A professional team, real-time response, visualized process, and one-stop service can meet your needs in an all-round way. You only need to enjoy the whole service with peace of mind.
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profession
E6 team has rich industry experience and process standards -
Fast
24 hours uninterrupted, real-time response and communication without hindrance -
Efficient
Industry professional process, seamless docking, fast solution -
rest assured
Regular return visits, dedicated line supervision, and timely response
A variety of common consulting problems are collected. You can understand and query the problems that other companies care about. When you encounter the same problem, you can quickly solve it.
Top questions 1
Do you also support the gold / silver / copper production process?
Is the nesting production process supported? Is the process complicated?
Do you support the production process of flower head single? Is the process complicated?
Does it support the earring production process? Is the process complicated?
Do you also support the production process of hand setting / wax setting / hand wax setting?
Top questions 2
Does it support the actual reprocessing process for a batch of domestic goods? Is the process complicated?
Does it support the process of the average weight flow of multiple shipments of foreign goods? The process is lagging and complicated?
Does it support employee performance appraisal process?
Does it support customer incoming materials management process (including customer incoming materials bills)?
Does it support workers’ work value processing process?
Hot Question 3
Does it support warehouse inventory processing?
Does it support true color separation / multi-color processing?
Does it support outbound processing? Is the process complicated?
Do you support the financial reconciliation process with customers?
Does it support the process of making invoices directly?
Top questions 4
Does it support on-demand customization?
Do you support the waste / waste / stolen stone process? Is the process complicated?
What is the system performance? Will it slow down when there is a lot of data?
Do you support free pre-sale consultation / customer on-site demonstration?
How is the implementation consultant team arranged?
